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F.A.Q (Common Questions)

AutelToolShop Shipment & Track

How to register with PayPal and why need to register paypal Do you ship to PO Boxes? How to Track My Order? Does The Shipping Cost I Pay Including Tax? How can i change shipping address after placing the order? How long time I can receive my order?

Customs Clearance

Do you charge sales tax? Customs Clearance and Import Duty

Payment

What Kind of Payment Methods I Can Use?

About my account

Return & Warranty at AutelToolShop.com

How much will my refund be? When will I get my RMA number? How Should I Ship Back My Return? How Do I Return the Package I Do Not Want or Damaged? Refund Policy Return Policy

Tips to use AutelToolShop.com

How Can I Get Discounts When Shopping in AutelToolShop.com? How Can I Make Order on AutelToolShop.com?
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How long time I can receive my order?

We provide two shipping methods:

1. Standard flat rate shipping. This is shipping by singpost airmail. Shipping time is 7-18 working days.

2. Express Shipping service. This is shipping by dhl/ems. DHL shipping time is 3-5 days. EMS shipping time is 7-10 days.