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Return Policy

Details about Return Policy at
First, the item you received has quality problem.
If the product you receive can not work once you receive it or it encounter crash in delivery, please contact us within 48 hours after you got it. Our customer service will arrange free exchange or return service for you.
We have a 30 day return policy. All parts must be returned within 30 days of delivery. We do not accept any returns after 30 days, no exceptions. You must submit a support ticket from the Tickets center within 30 days of ordering your product
Second, you are not satisfied with the item you buy at
We can also accept return within 30 days if you not satisfied with the item you bought, you can get partial refund (minus the shipping cost,10% handling cost, and cost on items activated if the product needs activating), or exchange to another item you want. Customer need responsible for both shipping fee.
Third, you order a wrong item from us.
You can also return back the wrong item to get partial refund (minus the shipping cost), or exchange a right item, customer responsible for extra shipping cost.
Fourth, we send you the wrong item.
We will be responsible 100% for any fee caused by this. You can return the wrong item back to us to get full refund or resend you the right item, and we pay the shipping cost to send back.

Notice: Buyer could return back the package to close the registration freely and get refund within one month since they have their package. If over one month, we can not close the registration freely. Need to pay 70USD for this. If the buyer insist to send it back, must afford this cost themselves. If not, we can not accept return and refund.

How much will be my refund?
Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason.

At last, in some particular situation, our return policy can be open for you after our customer service learning your particular problem. Please contact our customer service for this situation.

*Autel has many online and offline authorized dealers. If customers purchase products and update services through, please contact our customer service ( directly to inquire about maintenance and after-sale services. Other authorized dealer websites may not be able to provide after-sale services for you due to purchase channels.